Last updated: 21/04/20
Q: What is happening in Coombe Lane?
A: To help us protect your water supply during dry weather, we are building a new pumping station in the field at the junction of Coombe Lane and Porsham Lane, Tamerton Foliot.
The new pumping station, along with the existing pumping station at Lopwell Dam, will transfer water from the River Tavy to the new Mayflower Water Treatment Works at Roborough when needed, making it more resilient to drought. This will ensure we continue to provide you with a clean, safe and reliable supply of drinking water now and into the future.
Q: Why are you doing this work now?
A: We know from speaking to customers that it is vital that our water and wastewater services are resilient and that we deliver your water supply as efficiently as possible. This work is essential to help us achieve this.
As an essential service provider, looking after our customers and employees is our top priority and we will continue to follow Government and NHS advice surrounding Coronavirus to make sure safety is paramount.
Q: When is this happening?
A: Our partner nmcn Plc are due to commence work on site on Monday 20 April 2020 and anticipate completing work by February 2021.
Q: What will be the working hours during the works?
A: Our working hours will be 7am to 6pm, Monday to Friday.
Q: Will there be any road closures or traffic management in place during the works?
A: It is possible that short duration road closures may be required while other utilities carry out work to connect power and telecommunication cables to the pumping station. However, we will contact any affected residents in advance of the work to inform them if this is the case.
Q: Will there be any disruption to my water supply during this work?
A: No. This work should have no effect on your water supply. If you do experience any issues, you can contact us on 0344 346 2020. Lines are open 8am to 6pm, Monday to Friday, and for emergencies only outside of these times.
Q: Will it be noisy?
A: We will do our best to keep any disruption to a minimum. You may at times notice an increase in noise and vehicle movements to the site, however, this will only be during our working hours.
Q: Why is Mayflower Water Treatment works not fully operational yet?
A: In order for the works at Mayflower to become fully operational we must carry out some final testing and commissioning, which we were in the process of completing when the Government announced its lockdown measures. As we are currently prioritising essential work only, these final stages have been postponed for the time being.
Q: How can I find out more information?
A: Regular updates and further information will be available on this page and you will be able to see at the top of the Q&A when it was last updated.