As South West Water is the primary water and wastewater supplier in the region, there is a very strict system of regulation in place to safeguard the best interests of its customers, stakeholders and the environment. South West Water must ensure that its regulatory activities are compliant with these regulatory and legal obligations and regulators’ expectations.

Governance

South West Water’s Compliance Group meets regularly to review the company’s activities in relation to these obligations against a register of Licence of Appointment, Non-Household Retail Market Code and ad-hoc regulatory compliance lists. Failure to ensure compliance with regulatory obligations may render South West Water at risk of legal action, financial or reputational penalties and regulatory sanctions.

Condition R Compliance Code

Condition R of South West Water’s Licence Appointment requires the company to have in place a Compliance Code. Amongst other things, the Code covers the provision and confidentiality of information between South West Water and any Licensee, to ensure that South West Water does not obtain a competitive advantage in the provision of water services.

The current version of South West Water’s Condition R Compliance Code can be found here.