Our Business Plan 2020-2025 - Empowering Customers
A new deal
Our business plan for the period 2020-25 has been submitted to Ofwat, the water industry regulator. This plan has been developed in consultation with you, our customers, and will deliver a new deal in which you will have a chance to influence the future direction of the business and share in its success. Our plan will empower customers, giving you the opportunity to hold us to account and to ensure we deliver on our commitments while offering you the chance to take a real financial stake in the business.
Empowering customers through:
- Offering customers a tangible financial stake in the business
- Giving customers more power to hold us to account
- Addressing water poverty by 2025, ensuring our services are affordable and accessible for all
- Reflecting a strong service and cost focus in our culture, delivering more for less
- Delivering against stretching performance commitments
- Keeping bills lower through the period than they were 15 years ago
Click to view...
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Freeze and thaw - lessons learned and action plan
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Drainage and wastewater management plan
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Water and Wastewater Services for Isles of Scilly
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Pollutions Incident Reduction Plan and update, and Event Duration Monitoring
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Event Duration and Monitoring Return South West Water 2020
Event Duration and Monitoring Return South West water 2021
South West Water will process any personal data received from stakeholders in connection with this consultation in accordance with our Privacy and Cookies. We may use your contact information to inform you of the outcome of the consultation or to send you consultations or surveys in the future - if you would prefer not to receive these please let us know in your response. Feedback and personal data received from this consultation may be shared with our regulators unless you let us know in your response that we need to keep it confidential. Feedback (with personal data removed) may be included in our future publications. All personal data from this consultation will be deleted after 12 months.
Business plan supporting documents
Bill Waterfall Model South West Water
Bill Waterfall Model Bournemouth Water
Business Plan Presentation Pro-forma
Business Plan Presentation Pro-forma guidance tables
DataTables - updated February 2019
PR19-14h-Publication_SouthWest_notional