How can we help?
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Frequently asked questions
Want to speak to us on the phone?
For help with your account : 0344 346 1010Monday – Friday 8am – 6pm, Saturdays - 9am – 1pm |
24 Hour Emergency helpline : 0344 346 2020Call this number if you have an emergency with your water or sewerage supply, or a bogus caller |
Contact us via Relay UK through the app or by dialling 18001 before any helpline number.
We also have a minicom for textphone users on 0800 169 9965.
Please be aware your call may be recorded to help us improve our services.
Other useful numbers
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Paying your bill To make a debit card payment - 0800 230 0750 To set up a Direct Debit - 0800 083 2365 Debt Team - 0800 234 6317 Monday - Thursday 8am-8pm, Friday 8am-6pm, Saturday 9am-1pm |
Meters About meter installations: 0800 083 4301 If you want to talk about a estimate bill: 0800 083 4247 |
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Leaks To report a leak: 0800 230 0561 24 hours |
Developer Services (Building & Development) and New Connections Monday - Thursday: 8:30am - 5pm Friday: 8:30am - 4:30pm |
If you have a complaint, we want to sort it out for you as soon as possible. Please click here.
Water quality postcode search
Enter your full postcode (e.g. EX2 7HR) to obtain the water quality in your supply zone.
What to do if you have...
What's happening in your area
Help and support
Struggling to pay
If you're struggling to pay your water bill, we've made it easier for you to get the right help
Priority Services
Priority Services are available to anyone living within our region.
Water saving advice
Help with your water supply
Wastewater help and advice
To keep the water flowing, we need your help
Find out what simple things you can do to make a big difference. Get FREE products to help you save water.
Every drop counts