Need a little extra help?
We can help with providing bills in different formats, arrange for alternative water supplies in emergencies or help you spread the cost of your water bill to home visits and more.
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Our people will work with you to provide support based on your individual circumstances. We offer a range of options such as affordability tariffs to help customers with their bill, Priority Services which includes providing bills in a range of formats such as Braille or large print, reading bills to customers over the phone and helping with alternative water supplies during a supply interruption.
At some stage in our lives we can all benefit from a bit of extra help.
We have a range of support available to help customers with their bills