Making your water bill work for you with WaterSure

No one should worry about their water bill, that's why we've got a range of help available for those that need it.

Our WaterSure tariff helps if you're on a lower income and if use more water than the average household. It works by capping your yearly bill regardless of the amount of water you use.

To make it easier for you to apply for WaterSure, complete our online form below, it should only take 5-10 minutes.

How do you qualify for WaterSure?

To be eligible for WaterSure you need to :

Have a meter (or an assessed charge if a meter cannot be fitted)

You, or someone in your house, must receive one of the following benefits or tax credits:

Income Support
Income–based Jobseeker's Allowance
Income–based Employment and Support Allowance
Housing Benefit
Child Tax Credit (other than just the family element)
Pension Credit
Working Tax Credit
Universal Credit

Finally, you must either:

You have 3 or more children under 19 years old living in the house for whom you’re receiving child benefit
You, or someone living in your house, has a medical condition that means you have to use extra water.

You can check to see if you're eligible for benefits here.

How much do you pay with WaterSure?

The capped annual WaterSure tariff charge for 1 April 2023 to 31 March 2024 is £430.96 (480.96 minus the £50 government contribution)

This is broken down as below:

£196.62 for water
£284.34 for sewerage
Minus the £50 government contribution

How can you apply for WaterSure?

Complete the online application form below or download the PDF and send it back to us.

Call our helpline 0344 346 1010

Our billing team are available 8am – 6pm Monday to Friday and 9am – 1pm on Saturday.

Text relay: please ring 18001 followed by 0344 346 1010

Minicom: 0800 169 9965

Full name

Contact number

Email address

Postcode

Pick an address

Address

Town or city

County

Postcode

Country

Customer number (you can find this on your water bill)

Current meter reading

Are you, or someone in your household receiving any of the following benefits or tax credits?

Income Support Income–based Jobseeker's Allowance Income–based Employment and Support Allowance Housing Benefit Child Tax Credit (other than just the family element) Pension Credit Working Tax Credit Universal Credit

Please give the name and National Insurance number of the person who receives one or more of the above benefits or tax credits

You must provide a photocopy of the latest 'notice of entitlement' for the benefits or tax credits

Applying for WaterSure because

Want to speak to one of our people about the support available?

We've made it easier for you to contact us. Don't wait, send us a message on whatsapp, facebook, or twitter, and we'll get back to you. Or, you can chat to us on webchat by clicking on the message us button to the right.

If you'd prefer to speak on the phone, please call us on 0344 346 1010. We’re open 8am – 6pm Monday to Fridays and 9am – 1pm Saturdays.