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Think you have a leaky loo at home?

A leaky loo can be hard to spot and can waste up to 400 litres of water a day. When a toilet leaks, water dribbles straight down the pan and into the water, this can often go unnoticed. To check your toilet for a leak use a leakyloo strip, we offer these for free, just complete our short questionnaire.

 

If you've confirmed you have a leakyloo then let us know. We'll make a visit to help with the repairs of washers and ball valves. Terms and conditions for this offer.

For leaky loo buinsess support please visit here.

Do you have a leaky loo? Let us know

Do you live in an area with a current Hosepipe ban? See our postcode checker below to see if the ban applies to you.

Apologies, this offer is currently only available to customers in Hosepipe ban areas.

Learn how to check if you have a leak into the toilet pan.

It’s always better to be safe rather than sorry when it comes to leaky loos. And it’s easy to check whether yours are leaking.

We can send you free LeakyLoo strips that make this check a lot easier, just complete our short questionnaire.

 

If you don’t have a LeakyLooTM strip:

• Wait 15 minutes after the last toilet flush, then dry the back of the toilet pan with toilet tissue.

• Place a dry sheet of toilet paper at the back of the pan.

• Wash your hands and leave for three hours, if possible, without using the toilet.

 

When you return, check the condition of the toilet paper:

• If the toilet paper is still dry – good news, you don’t have a leak.

• If the toilet paper is a little crooked and wet – you may have a small leak.

• If the toilet paper has broken up and has moved in the water below – you have a significant leak.

Find an approved plumber

When you are looking for a plumbing business, we recommend you select one which is an eligible member of an Approved Contractors' Scheme, such as the WaterSafe or the Water Industry Approved Plumbers' Scheme (WIAPS). You can view further information here.

 

 

Hosepipe ban checker

Use this tool to enter your postcode and check whether you have been affected by the hosepipe ban.

Enter your postcode to see results: