We’d like to share our progress on our action plans which were published in response to the findings in Ofwat’s Water Company Performance Report 2021-22. This report compared the performance of the 17 largest water and wastewater companies in England and Wales, with each company’s performance being measured on 12 key performance commitments. Our actions plans were first published in March 2023.

The good news is that South West Water has met or gone beyond its performance commitments in 7 out of 12 areas. But this score also means more needs to be done, so we have shared our plans to improve our performance, and we will continue to keep you updated.