Affordability

Aa

South west water website

Skip links:

Skip to main content
Skip to main navigation

Corporate links

Household customers
Environment
Community
About us
Businesses
Building & Development

Household customers

Your account
Manage your bill

Register for MyAccount

Pay online

View your bill

Pay by Direct Debit

Other ways to pay

Need help paying your bill?

Moving home

New customer

Existing customer

Leaving the South West

Landlords, letting agents and students

Your water meter

Send us a meter reading

Switch to a meter

Is a water meter right for me?

Water calculator
Manage your account online

close this tab
Report an issue
Report a leak

Think you have a leak on your supply?

Discoloured water

Taste and smells

Water hardness

Report a pollution

Misconnections

Sewer flooding

Surface water drainage

In Your Area

Service Announcements

Water quality postcode search

WaterFit Live map

Contact us
InYourArea

Find out what's happening in your area

Works, leaks and service improvements

Make Quick Payment Enter postcode or town.."

close this tab
Your services
Your water

Your water, your say

Discoloured water

Taste and smells

Lead pipework and fittings

Water hardness

Water quality postcode search

Water regulations

Dial before you dig

Apply for a new water connection

Your wastewater

Surface water drainage

Sewer flooding

Misconnections

Private sewer transfer

New sewer connection

Report a pollution

WaterFit

Save water

What we're doing to save water

The Water-Saving Community Fund

Leakyloo

Hosepipe ban

Current reservoir storages

Business

Useful information

Standards of service

Find an approved plumber

Bogus callers

HomeServe
Love Your Loo

close this tab
Help and support
Priority Services

Accessibility

Need help paying your bill?

WaterSure Tariff

WaterCare Tariff

Other support available

Sign up for support online

Contact us

General enquiry

Bereavement Support

Complaints

Frequently asked questions
close this tab

Environment

Water resources
Water resources

Current reservoir storages

Drought Plan

Water Resources Management Plan

Where does our water come from?

150 years of dams

Enjoy the lakes

Save water

Hosepipe ban

Drought Permits

Upper Tamar Lake

Restormel

Stannon Lake

Park Lake

Hawk's Tor

Kennall Vale

River Porth

River Lyd

Environmental information regulations

Making a request for environmental information
close this tab
WaterFit
WaterFit

Our commitment & plans

Investing in the future

Bathing water quality

Doing your bit

Rivers & bathing waters

Understanding overflows

WaterFit Live map
close this tab
Working in the environment
Working in the environment

Rivers & bathing waters

South West Peatland Partnership

Upstream Thinking

Downstream Thinking & Sustainable Drainage

Exmoor Mires Partnership

Efficient energy management

Climate change
close this tab
Eco hub
Eco hub

Biodiversity

Delivery and Operations

Climate Change & Net Zero

Environmental metrics

Reliable wastewater network and treatment

Water Environment

Water resources
close this tab

Community

Education zone
Education zone

KS2 and KS3

Educational videos

Book a visit
close this tab
Enjoy our lakes

The value of water visitor centre

close this tab
How we can support your community
Neighbourhood Fund

Give an hour

What we're doing in the community

Blogs

Blog 2022

Blog 2021
close this tab

About us

What we do
Our Story

Business Plan 2020-2025

Your water, your say

Our Regulators

Document library

Latest news

2022 News

2021 News

2020 News

Blogs

Blog 2022

Blog 2021

DWMP

Our Vision 2020-2050

Projects and investments

Modbury sewer replacement

Northcombe to Prewley

Roadford’s new intake pumping station - 2023
close this tab
Careers

Vacancies

Graduate Management Programme

Apprenticeships

Internships & Work Experience

Employee benefits

close this tab
How are we performing
Annual reporting 2023

WaterShare+

Meet the WaterShare+ Advisory Panel

WaterShare+ public meetings

Performance Update & Action Plan
close this tab
Sustainability
Sustainability

Environment

Community

Marketplace

Workplace

Net Zero plan
close this tab
Governance

Our Board

Board Governance

Charges Assurance

Company Monitoring Framework

Regulatory Compliance

close this tab

Businesses

Find a retailer
Retailer services

Wholesale Services

Wholesale Charges Household and Non-household 2021/22

Wholesale retail portal

Work publication tool

Register
close this tab
Wholesale Services
Wholesale retail portal

Meter Reading Services

Contact Wholesale Services

What we do

Retailer services

Trade effluent services

Information and support

Meter Reading Services

Contact Wholesale Services

Good Practice Guide Alignment

Schedule three alternative credit
close this tab
Our laboratory services
Laboratory analysis

About us
close this tab
Bioresources & Water Resources Markets

Water resources market opportunities

Trading and Procurement Code

Bid Assessment Framework

Regulatory Capital Value

close this tab

Building & Development

Water Services and Connections
Getting a water supply

Getting a water supply for a new development

New or replacement water connections

Self Lay

Building near water mains

Diversion of water mains

Pre Development Services

Using a NAV New Appointment and Variation
close this tab
Sewer Services and Connections

First time sewerage

New sewer connection

Sewer requisition

Diversion of public sewers

Building near a public sewer

Adoption of existing sewers

Adoption of new sewers or pumping stations

Pre Development Services – Waste Water

Small build sewer diversion process

close this tab
Our performance
Our performance
close this tab
Developer Services Charging Arrangements
Developer Services Charging Arrangements
close this tab

Search this site

Close Search

Search the site, ask question Search the site Search the site

View all known events

Affordability and Priority Services

Home / Frequently asked questions / Affordability and Priority Services

Affordability

Document repository search Search FAQs,ask questions...

Footer links

Your Account

Households

Bills

Paying my bill
How your bill is set

Meters

Switch to a meter
Water calculator
Send us a meter reading

Change my address

Moving home
New customer
Existing customer
Leaving the South West

Help and advice

Standards of service
Bogus callers
Find an approved plumber
Complaints

Services

Drinking Water

Discoloured water
Taste and smells
Water hardness

Waste Water

Surface water drainage
Sewer flooding
Love Your Loo
Think Sink!

Commercial & Business

Find a retailer
Services for retailers
Standpipe hire
Affected by streetworks?
Our laboratory services

Developer

Getting a water supply
Self Lay
Our performance
New sewer connection
First time sewerage

Education

Education zone

About us

Our company

What we do
How are we performing
Latest news

Working for us

Careers
Vacancies
Apprenticeships
Kickstart

Environment

A precious resource
Environmental Information
Rivers and bathing waters
Work in the environment

Regulatory information

Our regulators
Formal reports

Privacy and cookies

Privacy
Cookies
Terms and Conditions
Copyright
Modern slavery

South West Water Limited Registered office: Peninsula House Rydon Lane Exeter Devon, England EX2 7HR Registered in England No. 02366665.