You’ll find your meter outside your front garden in the footpath under a small square cover which is usually labeled ‘meter’ or ‘water’.  You may need to use a tool like a screwdriver to help you flip the cover up. You’ll need to check the serial number on the meter face against your bill to make sure you’re reading your own meter. 

If your meter is indoors, it may be found under the kitchen sink or near the internal stop tap.

Reading your meter

The dials will look similar to the images below:   

You can log in to My Account to send us your meter reading or complete our meter read form.

If you’re having trouble finding or reading your meter, see if a friend or neighbour can help or call us on 0344 346 1010.