Document repository List

Documents and policies

Documents, policies and wholesale-retail workflow diagrams

The Workflow Diagrams available below aim to provide retailers, operating in the South West Water and Bournemouth Water region, with guidance on how we (the wholesaler) operate and process market related requests.

They outline the activities in order of occurrence and their corresponding 'Service Level Agreements'. The documents also contain links to related information that supports the process activities by providing fundamental industry awareness.