Wholesale workflows

Application to be registered as the retailer to a newly connected supply point

Installation of a meter performed by the Wholesaler

Wholesaler requested installation or change of Meter Performed by the Wholesaler Form B01

Retailer requested meter read for non-market meters in respect of transfer or allocation of supply

Installing Private Meters necessary for calculation of Trade Effluent Services

Testing, repairing and replacing private meters necessary for calculation of primary charges for Trade Effluent

Exchanging Private Meters necessary for the calculation of primary charges for Trade Effluent Services

Meter Accuracy Test Performed by the Wholesaler

Repair or Replacement of a Faulty Meter Performed by the Wholesaler

Retailer requested change to size, model, or location of meter, performed by the Wholesaler

Verification of Meter Details or Meter Supply Arrangements - Process Submitted by Retailer

Verification of Meter Details or Meter Supply Arrangements - Process Submitted by Wholesaler

Gap sites identified by Wholesaler

Application in respect of gap sites proposed by the Retailer

Missing service components identified by wholesaler or retailer

Deregistration of a supply point or removal of service components

Application in respect of Deregistration of a supply point or removal of service components at the request of the Retailer

Retailer requested amendment to VOA BA reference services

Notification of Capital Works having effect on NHHC

Short-term Planned Activities

Reactive Activities

Identification of Sensitive Customers

Maintenance of Public Health Site Specific Plans

Unplanned changes to supply of water services and/or sewerage services

Drinking Water Quality Incidents

Sewer Flooding and other public health risks such as pollution etc

Drought or Dry Weather Conditions

Emergencies

Unannounced or unplanned visits to Eligible Premises

Announced planned visits to Eligible Premises

Visits by wholesaler to Eligible Premises not covered by other processes

Non-household customer enquiries (Part B – enquiries received by Retailer)

Non-Household Customer Complaints

Water fitting regulations enquiries and notifications

Trade Effluent Enquiries to TES/Retailer

Trade Effluent Enquiries to Wholesaler/Retailer

Application for and grant of Trade Effluent consent by Wholesaler

Variation of Trade Effluent consent by Wholesaler/TES

Trade Effluent monitoring

Discontinuation of Trade Effluent Consent

Termination of Trade Effluent Consent

Application for an allowance or volumetric adjustment or change of allowance

Leak Allowance Decision Tree

Review of charges at unmeasured or assessed supply points

Wholesaler notice of change in tariff applied to a service component

Retailer application for change in tariff applied to a service component

Disconnection for non-payment requested by the Retailer and performed by the Wholesaler

Reconnection Performed by the Wholesaler following rectification of a breach of water fitting regulations

Reconnection Requested by the Retailer and Performed by the Wholesaler for NHC-requested disconnection

Disconnection performed by the wholesaler for illegal use

Disconnection performed by the wholesaler for breach of the water fitting regulations

Disconnection requested by the NHC and performed by the Wholesaler

Reconnection requested by the Retailer and performed by the wholesaler

Workflows by Code Process