We’re experiencing high call volumes. Our call centre staff need to focus on helping vulnerable customers and dealing with emergencies - please only call us if it's for an emergency.
24 Hour Emergency Helpline 0344 346 2020*
Call this number if you have an emergency with your water or sewerage supply.
Relay UK (NGT): Dial 18001 before the helpline number
*03 numbers are charged at standard rates and will be included in any free minutes in a mobile or landline phone contract.
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