South West Water will allow Accredited Entities under the Water Industry Accredited Entity Scheme (WIRSAE) to carry out certain defined activity on behalf of a Retailer.

These include:

  • Temporary Disconnections for Non-Payment for NHH Customers up to 40mm only (TDNHS) 
  • Temporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supply (TDNHA).
    • Process I2 - Disconnection requested by the Retailer and performed by an Accredited Entity in relation to Non-Household Customer non-payment.
    • Process I6 – Disconnection requested by the Non-Household Customer and performed by an Accredited Entity.
    • Process I9 - Reconnection requested by the Retailer and performed by an Accredited Entity.
    • Process I12 – Reconnection performed by an Accredited Entity following a Disconnection requested by the Non-Household Customer.

Retailers should submit bilateral forms for these processes to the SWW Wholesale Service Desk via email.

For further details, please see our Accredited Entities Code of Practice requirements  & WIRSAE Code of Practise Addendum