South West Water will allow Accredited Entities under the Water Industry Accredited Entity Scheme (WIRSAE) to carry out certain defined activity on behalf of a Retailer.
These include:
- Temporary Disconnections for Non-Payment for NHH Customers up to 40mm only (TDNHS)
- Temporary Disconnection and Re-Connection Non-Household Premises over 40mm sized supply (TDNHA).
- Process I2 - Disconnection requested by the Retailer and performed by an Accredited Entity in relation to Non-Household Customer non-payment.
- Process I6 – Disconnection requested by the Non-Household Customer and performed by an Accredited Entity.
- Process I9 - Reconnection requested by the Retailer and performed by an Accredited Entity.
- Process I12 – Reconnection performed by an Accredited Entity following a Disconnection requested by the Non-Household Customer.
Retailers should submit bilateral forms for these processes to the SWW Wholesale Service Desk via email.
For further details, please see our Accredited Entities Code of Practice requirements & WIRSAE Code of Practise Addendum