Latest news (Drinking water services)

South West Water can confirm we will lift the hosepipe restrictions in Cornwall and Upper Tamar on 25th September. Since the restrictions have been in place, there have been positive developments due to the collaboration of customers, South West Water's investments, and recent rainfall. 

South West Water has provided over 100,000 free water-saving devices to help customers and businesses reduce their water usage and protect the region’s precious water supplies.

South West Water’s Chief Customer and Digital Officer, Laura Flowerdew, said: “Our water resources have been put under immense pressure over the last year and we thank everyone for their support in saving water wherever they have been able to.

South West Water is urging customers to reduce non-essential water usage by extending the Temporary Use Ban, otherwise known as a hosepipe ban, which is already in place in Cornwall and parts of North Devon, to other parts of Devon. 

With weather warnings across the region in place for snow and ice this week, South West Water is reminding customers of the importance of protecting your water pipes to prevent bursts.

South West Water has today announced that customers in Cornwall will receive £30 off their water bill after helping Colliford Reservoir recharge to 30%.

As the South West starts to see a reverse in the effects of months of dry and hot weather, new research reveals that 79% of adults living in Devon and Cornwall intend to make long-term changes to reduce water usage.

Dr Lisa Gahan, Director Responsible for Water Resources: “Rainfall across the South West over recent weeks, alongside our proactive steps to increase supplies, has helped river and reservoir levels stabilise and slowly start to recover. This rainfall has followed months of prolonged hot and dry weather, and the region remains...

Following one of the driest and hottest periods in the region for over 130 years, the rainfall across the South West has been very welcome. In recent days this, alongside our proactive steps to increase supplies, has helped river and reservoir levels stabilise and slowly start to recover.

South West Water has today announced the first of its kind customer incentive scheme, asking everyone in Cornwall to come together to help Stop The Drop in reservoir levels.

Dr Lisa Gahan, Director Responsible for Water Resources:

As part of South West Water’s continued investment in water resilience across the region, the company is today applying for a permit to unlock supplies from a new source in Cornwall.